Online services payroll unable to register

Hi everyone,

I have an issue with Online Services in Payroll 50cloud. I registered last week, uploaded payslips and everything was fine. When I came to upload them again this week, it asked me to log in and then there was info about registering my company. I have already done that, so not sure what is happening there. Everything seems fine when I log in in my browser, but Payroll is still registering my company and wants me to wait until it's done. I though it is just having a 'bad day' so I tried again today and still same issue. Could someone help me please, it is impossible to ring Sage at the moment as it is too busy.

Thanks,

Agata

  • 0

    Hi Agata,

    Thanks for using Sage City.

    Sorry you're having trouble with uploading payslips. What you will have to do on this occasion is start a webchat here: 29878 or give us a call on 0191 479 5955 so we can locate your account details and investigate further for you. We may need to raise this to our escalations team.

    Regards,

    Sean
    Sage UKI