Mandatory Payroll Updates

Posted By Chris-Lugo IT over 2 years ago

Hi,

The last couple of Payroll updates have been mandatory and the user has to install them before getting in to the program. This is fine for people using a PC but on a shared environment such as Remote Desktop Server/Citrix this really isn't ideal as we need to get everyone to log off to reboot following the update.

Ideally we should be able to install on our own schedule and plan the downtime accordingly. Is there a way that we can get the users in to the program even though the update is blocking access? We used to be able to rename some files in the SBD Software Updates folder but it seems that this trick no longer works.

Thanks,

Chris

John Howells over 2 years ago

Hi Chris,

Thanks for using Sage City

I notice this query has slipped through without a community response, sorry for the late reply but I thought I’d pop something back to you :)

I appreciate your feedback, however, I'm afraid there isn't a method I can advise to disable the mandatory updates. Mandatory updates are important in keeping the software up to date with the latest improvements and functions. Also, it is especially important that there isn't a method available to users to postpone a mandatory update, as when we enter a new tax year it is imperative that the correct version is used to ensure the legislation in the calculations is correct.

If this has answered your question please click More > Verify Answer.

Regards,

John Howells
Sage UKI
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Mandatory Payroll Updates

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