I've also been having Sage payroll randomly kicking me out. Spoke to Sage who eventually came to the conclusion that it must be an environment issue and didn't want anything to do with it. I've had our IT company working on this ever since and we've come up short. Yesterday we tried the updates to sage accounts renaming the dll file etc...still no joy.

We have, however, seemingly found a workaround.....our payroll is guaranteed to crash when I click on either IR Secure Mailbox or Full Payment Submission. I've found that if I click Enter payments before I click the IR Secure Mailbox it works. Same for when I get to the Full Payment Submission....I backtrack on my payroll, click Enter Payments then the  Full Payment Submission also works. It's almost like engaging the Enter Payments userform give's it a nudge to stop crashing.

I appreciate it's far from an actual solution but it's keeping our payroll processing times much more reasonable than before where it's taken us up to 2 days to run a 30 minute payroll. I also appreciate this might not work for others but thought it was worth sharing.

I've also been having Sage payroll randomly kicking me out. Spoke to Sage who eventually came to the conclusion that it must be an environment issue and didn't want anything to do with it. I've had our IT company working on this ever since and we've come up short. Yesterday we tried the updates to sage accounts renaming the dll file etc...still no joy.

We have, however, seemingly found a workaround.....our payroll is guaranteed to crash when I click on either IR Secure Mailbox or Full Payment Submission. I've found that if I click Enter payments before I click the IR Secure Mailbox it works. Same for when I get to the Full Payment Submission....I backtrack on my payroll, click Enter Payments then the  Full Payment Submission also works. It's almost like engaging the Enter Payments userform give's it a nudge to stop crashing.

I appreciate it's far from an actual solution but it's keeping our payroll processing times much more reasonable than before where it's taken us up to 2 days to run a 30 minute payroll. I also appreciate this might not work for others but thought it was worth sharing.

Worth a try , thank you

It's probably worth adding that I have to click "Save/Next" at least once when the form is open for this to work. Let me know how it goes!!