Hi Donna,

Thanks for using Sage City.

I'm sorry to read of this persistent problem. I'll leave this thread open and see if anyone else in the community has experienced / resolved something similar.

Regards

Andy
Sage UKI

Hi I'm facing this issue now, on Friday 5th April and today, Monday 8th of April, I'm trying to produce our month 12 P32 report and each time I click on P32 Report in the Links section the software freezes and crashes. 

Is anyone else facing this issue, do I need to call up to report this, or have someone help?

I experience a program crash on a regular, but not predictable or consistent, basis when closing the preview of the pension assessment. It always happens at this same point, but not every time and not to the same payroll data set exclusively. I put it down to a memory or environment issue, but I can't identify exactly what particular set of circumstances - programs open, memory usage, etc. - causes it.

So far I have just put up with it and re-opened payroll, it is a nuisance but not terminal and does not seem to affect the data integrity. I used to run optimise after it happened, but I don't bother any more as it would be too time consuming to do it every time it happens, as it does regularly.

Sorry not to be a bit more helpful, but it is a bit of a random occurrence.

I also just found that this exact same issue - program crash after closing pension assessment - was reported over a year ago by Susan Bea. I just did a search for program crashes and it came up, so it is definitely a known program.