HELP: Programme Closing

Question

Hi 
 Our sage 50cloud payroll keeps randomly closing. Noticeably when doing anything pensions related: running the assessment, generating letters, data files etc. 
 Any ideas? 
 
 Our Iris Hosted support have said its nothing on the server so must be sage update...

John Howells · Answer

Hi Tracy, 
 Thanks for using Sage City 
 I notice this query hasn't had a community response. 
 Issues such as this are caused by either an issue with the: 
 
 Installation of the program 
 The data for your company/companies 
 The environment your software is set up in 
 
 If you haven't already done this, I'd advise you download and install the latest software update which is the year end update - v29.00.239. You can access the download file and installation instructions on our download and install Sage 50 Payroll guide. Please take care to use the Run as administrator option as mentioned in that guide. 
 If the issue persists after a reinstall, use the database utility included with your software to repair your company data . 
 After this if the issue persists there may be environmental factors involved. The first thing to check is whether there are any Windows Updates pending on your computer. If there are, save all work and install these, then restart your computer and test payroll again. If your IT support normally help with Windows updates do let them know so they can assist with this. 
 To double check that the server isn't part of the cause, you should copy this to your computer's C drive , and check if the issue still occurs. 
 If this resolves the issue, move the data back to it's original location and ask your IT support to troubleshoot the data location, as something is preventing Sage 50 Payroll from working correctly. 
 If the issue still persists, the next step would be to refresh the Microsoft .NET framework and reinstall payroll . 
 We also have an environmental issue guide that you could provide to your IT support if any further troubleshooting is required. 
 If this has answered your question please click More > Verify Answer . 
 Regards, John Howells Sage UKI

Sage 50 Payroll

HELP: Programme Closing

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