Hi Scotty,

Thanks for using Community Hub

The most common cause is if records are already updated the tax period your process date is set to.

Check the date under the Last Updated column for this employee - does this date fall in the same tax period as the Process Date?

To help you check, here's a link to our tax week and month calendar guide.

If this has answered your question, please click Verify Answer.

Regards,

John Howells
Sage UKI

Hi John

Thanks for replying.

The Last updated column is blank, it would have been 30/04/24 before I rolled it back. Update status is previous?  

Thanks

Ok thanks, if you click Payroll then Change Process Date, what's the process date set to?

Also, if you try again to update records, do you get an error that you could type up please?

Hi John, the process date is 30/4/2024.  The error comes up with Failed Employee List.  These employees failed to update.

Then is lists the x 1 employee I rolled back.

Thanks for that.

There's a few things to check when that error occurs. To get this resolved, follow our Error: 'Failed to Update' guide. 

The steps in there normally resolve this one, but if it does still occur after completing the guide, contact Sage technical support to troubleshoot the issue.