Cannot add new employee or see this year's and last year's P11D amounts separately

SUGGESTED

I've just installed V23 for 2017/2018 (it says 17/18 at the bottom of the window). When I try to add an employee using the Employee -> New employee record method, and fill in the 2 screens, it appears to save but the employee then disappears. I can't find them under either employer (we have 2) or under 'all employers'. I've resorted them by first name, last name, and NINO, but they're just not there. I thought I had just pressed close and not save, so I tried it again. Again I press 'save' and then close the window, but the employee is just not there.

Has anyone else had this problem and if so, how did you fix it?

Also, how do you see what you've entered this year so far? For some reason it's still showing 2016/2017 figures on a preview of the P11D for 2017/2018, or a mixture of results if 1 benefit is for this year and 1 other benefit type is from last year. E.g. someone has fuel for this year and PMI for last year only, but it shows both totals on the P11D preview for 2017/2018.

Suggestions anyone? Did my installation go wrong?

Thanks!

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    I have just experienced the same problem, so would like to know the solution.
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    SUGGESTED

    AAARGH - it was really simple. I've literally just found it - I had Criteria set to exclude people without benefits. When I unticked all 3 options so that it showed me everyone, suddenly both employee records I had made appeared. I deleted the duplicate and there we go - sorted!

    I can't believe I didn't check the Criteria settings first.

     

    For the mixture of benefits in different years, I've deleted all benefit records from last year and set them up as new this year. Now the yearly totals for 2017-2018 are correct.

    I even deleted all employees and re-uploaded them from the Sage 50 Payroll database to make sure their addresses etc. were correct. There are so many of them I wasn't going to do that by hand!

    Hope this helps.