It is 12th March. 6 days ago the year end update was announced with the words
"We’ve made the software update available early so you can get a head start, before we make it mandatory.
There's no need to wait, you can install it straight away."
It was 6th March back then and we decided that we didn't need to do the update because there is plenty of time and it's not mandatory.
It's now 12th March, day 2 of the weekly payroll processing period and we cannot pay anyone because the v.30 update is now mandatory. For security reasons and because any Sage updates can sometimes crash the server, we need to involve our IT partner to process it and safely reboot the server, after signing every server user out of all systems (including Sales and Accounts) for an hour whilst this is done.
Unless there are compelling reasons to do so, I do not understand why an year end update is mandatory whilst there are still 2 to 3 processing weeks left before payroll year end.
It would be helpful and less upsetting to smooth business running if you could please state when such updates will become mandatory so that we have a date to work towards each time.
