Hi, did you get an answer to this? I seem to be having the same problem. I've tried all the suggestions in help, but none of them show the buttons/options I need

Hi There,

Can you upload a screenshot of the payment screen where the drop down menu should be please?

This is what help says:

This is what I've done:

I've have made the payment by supplier payment on account and then paid the invoices via account allocation.

This is what help says:

This is what I've done:

I've have made the payment by supplier payment on account and then paid the invoices via account allocation.

Thanks for coming back with the screenshot. 

Unfortunately it will not be available due to the way it has been raised. Once you allocate the payment on account to an invoice, the option for Print Remittance will disappear. 

You would need unallocate the payment to get the option for Remittance for this payment and then re-allocate back to the invoice.

Alternatively, going forward, you could allocate the payment to the invoice from directly within the transactions as this will allow you to Print Remittance during the allocation.

If this has answered your question please click More > Verify Answer.

Thank you,