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Anthony Fallon

Stripe balance incorrect

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Posted By

I have a balance on my Stripe account which is incorrect and have no idea how to correct it.

The error was caused by a refund that was processed in Sage but was not actually taken by stripe. They took the refund two weeks later with another transaction generated.

I cannot create a reverse journal to zero off the balance because the Stripe account in Sage is a control account.  Anyone know how to fix this?

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    SUGGESTED

    Hi

    Thanks for using Sage City

     

    As the transactions are created by Stripe we are limited on how we can affect the Bank Account in the program.

    In this instance it may be better to call the number below so we can look at the data with you

     

     

    If you need any further assistance please call Sage Business Cloud Support on 0191 479 5911 (this line is open 24/7)

     

    Regards

*Community Hub is the new name for Sage City