Unpaid invoice

Question

I'm currently facing one issue on Sage Accounting if anyone can help me out please: 
 - One out Customer's paid card payment (stripe). We got the money on our bank account 167.07 euros. 
 At the same time Stripe account in Sage shows balance -167.07 euros and sale invoice for that Customer is showing NOT paid.

Rob Smith. · Answer

Hi , 
 Thanks for using Sage City. 
 Apologies for any delay in responding to your query. 
 Did the customer pay directly through stripe rather than through the Pay now button on the invoice? If so this can cause this discrepancy, please see the following section "Manage payments sent directly through stripe .com" on the following article here; 
 help.accounting.sage.com/.../extra-stripe-card-payments.html 
 
 Regards, Rob Sage UKI

Sage Accounting UKI

Unpaid invoice

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