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Damian Lyons

Reversed Direct Debit

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Posted By

One of my suppliers processed a direct debit in error and immediately reversed it. This is showing as 2 payments on my banking feed, one going out and one going in for the same amount. How do I reconcile these two as naturally I don't have a credit note for it. Has anyone had this issue before?

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    SUGGESTED

    Hi Damian,

    Thanks for using Community Hub.

    To enter a refund which doesn't have a credit note:

    1. Go to Banking, select New, then Sale/Receipt.
    2. Select the Other Receipt tab.
    3. Underneath the customer drop-down, select the green text "Enter a refund for a purchase".
    4. Select the Supplier, bank account, method, date and amount. 
    5. Enter the same nominal code as the original payment. 
    6. Select Save. 

    If this helps, please select Verify Answer.

    Regards,
    Steven Kay
    Sage UKI

*Community Hub is the new name for Sage City