Hi Janie,

Thanks for using Community Hub.

I'd recommend contacting Sage Technical Support with this so they can look at the split of the payments and how best to record / allocate / reconcile. You can reach them here: Sage Technical Support >

Regards,

Andy
Sage UKI

Hi Janie, 

Do you have a 'bank account' set up in Sage for SumUp? 

I would:

• Enter customer payment as full invoice payment into the Sumup account
• From there, do a Bank Transfer transaction to move the correct amount of money to your regular bank account
• Enter the Sumup fees as an expense paid from the remainder in the Sumup account. 
• Balance in the Sumup account should now read 0.00

Best wishes
Annie