a customer has paid an invoice I accidentally duplicated and voided.
Now they want me to issue a credit note for it but I can't edit a voided invoice.
Whats the best way round this please?
thank you
a customer has paid an invoice I accidentally duplicated and voided.
Now they want me to issue a credit note for it but I can't edit a voided invoice.
Whats the best way round this please?
thank you
Hi Lucy,
Thanks for using Community Hub.
There are two ways to handle this. You can create a one off credit note to send to the customer, or you could create a new invoice and then generate the credit note from that to keep your ledger balanced correctly.
If this helps, please click Verify Answer.
Regards,
Andy
Sage UKI
thank you Andy - great help.
Lucy
*Community Hub is the new name for Sage City