Hi Sarah

Thanks for using Sage Community Hub.

It sounds like it may be a environmental issue with the web browser you're using. I'd advise trying on a different web browser to see if it happens on there as well.

If it works on the other web browser, try clearing your cache and cookies on the original browser. 

You can find the steps to do so in the following article: Clear cache, cookies and temporary Internet files >

Regards

Aziz
Sage UKI