Importing EEDetails file Error


Hi there,

We are currently working on importing employee data to a new (test) company in Sage Payroll ( and following the instructions here -

I am getting the below error message on screen despite following the guide step by step.

Error Message

Does anyone have any experience with this and where to find errors? I am happy to share more details if needed. I've been working on an API for pulling timesheets down from our third-party HR package and was asked to assist with setting up a test company on Sage Payroll for testing automating the data flow from the HR package to Payroll.

Any guidance or advice would be greatly appreciated.