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  • Understanding and troubleshooting Sage X3 "Updates" patching mechanism

    Understanding and troubleshooting Sage X3 "Updates" patching mechanism

    Mike Shaw
    Mike Shaw
    You are having trouble applying a patch through the "Updates" function, launched via Administration, Administration, Utilities, Update and want to understand better what is going on and where to look for further informationGood that I have decided to...
    • Jul 24, 2023
  • Illustrated guide to tracing/debugging Sage X3 Report Server

    Illustrated guide to tracing/debugging Sage X3 Report Server

    Mike Shaw
    Mike Shaw
    You are running a report from Sage X3, but it is not behaving as you expect.  What debugging or tracing is available to help investigate further?   I should say first that much of my discussions in this article are covered in the onlin...
    • Jul 24, 2023
  • How do I disable the Export to Excel/XML button or restrict the fields export to Excel/XML?

    How do I disable the Export to Excel/XML button or restrict the fields export to Excel/XML?

    Richard Perrins
    Richard Perrins
    This blog discusses options for disabling the Export button on the right-hand side of the screen or restricting which fields are Exported for security purposes. Option 1: Disabling Export button in a Menu Item You may be asked if it’s possible...
    • Jun 30, 2023
  • Using a Virtual Android Device (AVD) for Sage X3 ADC Testing

    Using a Virtual Android Device (AVD) for Sage X3 ADC Testing

    Raheel
    Raheel
    Most customers will be using handheld devices based on Android. Typically, we should be able to replicate issues using the browser access on our workstation; however, there may be specific scenarios where you need to rule out any OS-related issues. T...
    • Jun 26, 2023
  • Test system Build Diary: “Big Build” Part 4 – SAML

    Test system Build Diary: “Big Build” Part 4 – SAML

    Mike Shaw
    Mike Shaw
    Return to Index page: Test system Build Diary index ( https://www.sagecity.com/gb/sage-x3-uk/b/sage-x3-uk-support-insights/posts/index-page-build-diaries  ) What is a ”Build Diary” A Build Diary simply describes the steps taken by S...
    • Jun 23, 2023
  • Test system Build Diary: “Big Build” Part 3 – X3 services installation

    Test system Build Diary: “Big Build” Part 3 – X3 services installation

    Mike Shaw
    Mike Shaw
    Last Updated: 19 June 2023 Return to Index page: Test system Build Diary index ( https://www.sagecity.com/gb/sage-x3-uk/b/sage-x3-uk-support-insights/posts/index-page-build-diaries  ) What is a ”Build Diary” A Build Diary simply desc...
    • Jun 19, 2023
  • Test system Build Diary: “Big Build” Part 2 – Upgrade to 2023 R1

    Test system Build Diary: “Big Build” Part 2 – Upgrade to 2023 R1

    Mike Shaw
    Mike Shaw
    Last Updated: 13 June 2023 Return to Index page: Test system Build Diary index ( https://www.sagecity.com/gb/sage-x3-uk/b/sage-x3-uk-support-insights/posts/index-page-build-diaries  ) What is a ”Build Diary” A Build Diary simply desc...
    • Jun 13, 2023
  • Accessing Trace Files via X3

    Richard Perrins
    Richard Perrins
    Have you ever been asked to obtain a Trace File from a Sage X3 environment but have not been able to get access to the Server's filesystem? Well, you can do this using the Usage > Usage > X3 Storage Areas (AVOLUME) when connected to the app...
    • May 31, 2023
  • Test system Build Diary: 2022 R4 (V12 patch 32) “Big Build” Part 1 - Installation

    Test system Build Diary: 2022 R4 (V12 patch 32) “Big Build” Part 1 - Installation

    Mike Shaw
    Mike Shaw
    Last Updated: 30 May 2023 Return to Index page: Test system Build Diary index ( https://www.sagecity.com/gb/sage-x3-uk/b/sage-x3-uk-support-insights/posts/index-page-build-diaries  ) What is a ”Build Diary” A Build Diary simply descr...
    • May 30, 2023
  • Index page: Sage X3 Technical Support Tips and Tricks (May 2023)

    Index page: Sage X3 Technical Support Tips and Tricks (May 2023)

    Mike Shaw
    Mike Shaw
    This blog article has links from which you can access the individual session materials, for the topics presented on the day:Support Update  (Mike Shaw) New features in 2022 R4 / 2023 R1 (Raheel Khan) REST WebServices (Reggie Perrins) New release...
    • May 25, 2023
  • Installing SQL Server PowerShell module when offline (.nupkg)

    Installing SQL Server PowerShell module when offline (.nupkg)

    Raheel
    Raheel
    With Sage X3 2022 R4, a new prerequisite was introduced for the Sage X3 console, the requirement to install PowerShell v7.2+ and, subsequently, the SqlServer module for PowerShell that allows database scripts to be executed when configuring the appli...
    • Apr 24, 2023
  • Performance tuning your Sage X3 system: X3 specific considerations

    Performance tuning your Sage X3 system: X3 specific considerations

    Mike Shaw
    Mike Shaw
    Updated: 10 August 2023 Back to Index Please note this document and all other documents it links to are living documents so will evolve over time as new things are discovered, new functionality is provided, best practises adjusted and/or when I get t...
    • Apr 24, 2023
  • How to create an alert if a specific user is currently logged in?

    How to create an alert if a specific user is currently logged in?

    Mike Shaw
    Mike Shaw
    I seem to have been getting a lot of interesting questions recently!    In this case, a customer has setup their instance such that the default ADMIN user is not to be used routinely (which is great and considered best-practise) but di...
    • Mar 23, 2023
  • How can I purge the records from the Performance Index function (AIOBENCH)

    How can I purge the records from the Performance Index function (AIOBENCH)

    Mike Shaw
    Mike Shaw
    Hopefully you all know about and use the "Performance index" (AIOBENCH) feature to monitor your system performance.  (Development, Utilities, Verifications, Performance index) Whilst it is useful to be able to review the old data as a ...
    • Mar 23, 2023
  • Test system Build Diary: V12 Patch 19 Migration and Upgrade

    Test system Build Diary: V12 Patch 19 Migration and Upgrade

    Mike Shaw
    Mike Shaw
    Last Updated: 03 March 2023 Return to Index page: Test system Build Diary index ( https://www.sagecity.com/gb/sage-x3-uk/b/sage-x3-uk-support-insights/posts/index-page-build-diaries  ) What is a ”Build Diary” A Build Diary simply des...
    • Mar 3, 2023
  • Syracuse Migration Tool

    Syracuse Migration Tool

    Mike Shaw
    Mike Shaw
    The Syracuse Migration Tool is one way of transferring the Administration data across different servers.   You can read more about the general approach in my blog “How to copy Administration data to a separate server” ( https://...
    • Feb 23, 2023
  • Adding a custom field to a Representation for a users home page

    Adding a custom field to a Representation for a users home page

    Mike Shaw
    Mike Shaw
    I had this question a few days ago and it did pique my interest as it is an area I have some knowledge of, but little real world experience.  My initial thought was that it would need some custom code, but as it turned out was a little simpler t...
    • Feb 17, 2023
  • Performance tuning your Sage X3 system: Database

    Performance tuning your Sage X3 system: Database

    Mike Shaw
    Mike Shaw
    Updated: 11 January 2023 Back to Index Please note this document and all other documents it links to are living documents so will evolve over time as new things are discovered, new functionality is provided, best practises adjusted and/or when I get ...
    • Jan 11, 2023
  • Performance tuning Sage X3: Database – SQL Server

    Performance tuning Sage X3: Database – SQL Server

    Mike Shaw
    Mike Shaw
    Updated: 11 January 2023 Back to Index Please note this document and all other documents it links to are living documents so will evolve over time as new things are discovered, new functionality is provided, best practises adjusted and/or when I get ...
    • Jan 11, 2023
  • Performance tuning your Sage X3 system: Operating System

    Performance tuning your Sage X3 system: Operating System

    Mike Shaw
    Mike Shaw
    Updated: 03 August 2023 Back to Index Please note this document and all other documents it links to are living documents so will evolve over time as new things are discovered, new functionality is provided, best practises adjusted and/or when I get t...
    • Dec 13, 2022
  • Performance tuning your Sage X3 system: Windows Operating System

    Performance tuning your Sage X3 system: Windows Operating System

    Mike Shaw
    Mike Shaw
    Updated: 13 December 2022 Back to Index Please note this document and all other documents it links to are living documents so will evolve over time as new things are discovered, new functionality is provided, best practises adjusted and/or when I get...
    • Dec 13, 2022
  • Performance tuning your Sage X3 system: Network

    Performance tuning your Sage X3 system: Network

    Mike Shaw
    Mike Shaw
    Updated: 03 August 2023 Back to Index Please note this document and all other documents it links to are living documents so will evolve over time as new things are discovered, new functionality is provided, best practises adjusted and/or when I get t...
    • Dec 13, 2022
  • Verifying LDAP connectivity with the Microsoft ldp tool

    Verifying LDAP connectivity with the Microsoft ldp tool

    Raheel
    Raheel
    I recently encountered an issue where we were experiencing connection issues to a new LDAPS server (LDAP over SSL). The connection all worked ok when using LDAP (the unsecured version of the Lightweight Directory Access Protocol). In this blog, ...
    • Nov 21, 2022
  • Index page: Sage X3 Functional Support Tips and Tricks (November 2022)

    Index page: Sage X3 Functional Support Tips and Tricks (November 2022)

    Vish Singh
    Vish Singh
    This blog article has links from which you can access the individual session materials, for the topics presented on the day: X3 BP Day Sage BP Landing Page (Martin Vickers) Link to the Page: Sage BP Landing Page  X3 BP Day ALOGSUP Blog (L...
    • Nov 17, 2022
  • Performance tuning your Sage X3 system: Migration/Update

    Performance tuning your Sage X3 system: Migration/Update

    Mike Shaw
    Mike Shaw
    Updated: 31 August 2023 Back to Index Please note this document and all other documents it links to are living documents so will evolve over time as new things are discovered, new functionality is provided, best practises adjusted and/or when I get t...
    • Nov 15, 2022
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