The Sage X3 Knowledgebase is a vast repository of information available to all Sage customers and partners to advise and help in the smooth running of your application, enviable throughout the industry for its content.

To further assist you in accessing this content, we have highlighted a list of articles that enable you to quickly obtain technical information to grow your knowledge, and troubleshoot aspects of the X3 application.

(To access the articles, Click on the Links below:)

Performance

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Performance Tool                                (A Sage supplied tool to advise on product operating performance)

Diagnosing Slow Performance            (Tips on troubleshooting performance)

Index Fragmentation Check                (SQL Server queries affected by indexes)

Activation Timing Trace                       (Identifies source code calls)

Engine Trace                                       (Session config information)

Host Trace                                           (Web service tracing)

SQL Profiler                                         (Manage sql trace results)

SQL Trace One Session                      (Trace a single X3 user sql)

Console

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Console Mode Debug                          (Instructions to set this mode)

Console Print Server Debug                (Troubleshooting the print server)

Console Print Server Recovery           (Resuming a stopped print server)

Printer cannot find path                        (Resolving report printing issues)

X3 Connection

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Database Connection                           (Steps to resolve Syracuse/Mongo connectivity)

ODBC Connection                                (Creation of connection to Crystal reports)

Crystal Reports Connector                   (Information on modifying Crystal reports)

Syracuse Startup                                  (Troubleshooting steps)

Diagnostics

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Diagnostic Messages                           (Turning on messages to show parameters and actions)

Diagnostic Output ALOGSUP              (Tool to provide key technical information to Sage Support)

General

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Mongo Logfile Growth                           (Reducing size and log rotation)                 

SSL Certificates                                    (Tips on implementing certificates)

SEI Cube Sql Query                             (Troubleshooting report data results in SEI)

Tomcat App Server                               (Diagnosing issues with Tomcat)

LDAP                                                     (Information on setting up LDAP authentication)

SOAP Services                                     (Configure and test SOAP services)

ElasticSearch                                        (Ensure the service is performing correctly)

We hope this page will save you time in finding the information you need, it will be evolving, as new features and areas are identified within the X3 product.