Please be aware of a known issue when Extracting data on the Vat return
⇒ Actual behaviour/Summary
In the case of :
- Creation of a VAT return in simulation mode.
- Extraction: everything is OK
- Change from simulation to real mode
- Extraction: When the trace is displayed, the session is closed (WITHOUT LEAVING THE TRACE), as if the user stayed on the page and it closes by itself, or crashes
⇒ Impact
The declaration still exists but :
- the query numbers for the real VAT do not appear in the "Query No' window (table VATFRMENTN empty for these query numbers)
- the VAT amount has been updated on the concerned accounting document
- tables DCLVATBOXDBD and DCLVATBOXPYD filled in for the Query N° present in the trace of the real declaration
- we can delete this declaration which was made in real
OR : - we can restart in simulation or real and all the amounts appear at zero in the "VAT to declare" table
⇒ Workaround: No workaround
⇒ Solution: fix included in 2023 R2 (12.0.34)
Please contact the X3 Support team if you require a hotfix compatible with your current Patch ( must be compliant with the Life Cycle Policy)