Sage CRM 2023 R2: UX Improvements - New columns when importing emails (Distinguish between Sent/Inbox)

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Sage CRM 2023 R2 has added a new column to the email import screen that shows whether a message has attachments.

The new column shows whether a message has attachments, and the other columns on the screen show information about the sender, recipients, and date and time of the message, depending on whether the selected folder contains outgoing or incoming messages.

The columns on this screen now change depending on the folder selected in Exchange Online. If the selected folder contains outgoing messages (such as Sent), the screen shows the following columns:

  • To: Shows the names of the recipients.
  • Email Addresses: Shows the email addresses of the recipients.
  • Sent: Shows the date and time when the email was sent.

If the selected folder contains incoming messages (such as Inbox), the screen shows the following columns:

  • From: Shows the name of the sender.
  • Email Address: Shows the email address of the sender.
  • Received: Shows the date and time when the email was received.