Sage CRM 2023 R2: UX Improvements - Support for single tenant in OAuth 2.0 for Exchange Integration

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Sage CRM 2023 R2 has added support for single-tenant instances of Exchange Online.

When configuring OAuth 2.0 for an Exchange Online integration in Sage CRM, you can specify whether your Sage CRM app in Microsoft Entra ID supports a single tenant or multiple tenants.

Exchange Online support for single tenants means that Microsoft offers a dedicated instance of Exchange Online to each customer. This is in contrast to the multi-tenant architecture of Exchange Online, where all customers share a single pool of resources.

Single-tenant instances are isolated from each other, which means that security breaches or performance issues in one instance will not affect other instances.

Single-tenant Exchange Online is a good option for organizations that require a high level of security, compliance, or customization. It is also a good option for organizations that have specific performance or scalability requirements.

System Administrators can find the new option of Supported account type when creating a new or modifying an existing connection to Exchange Online in Sage CRM ( | Administration | Emails and Documents | Exchange Integration | Connection Management).

The steps to configure OAuth 2.0 for Exchange Online are found in the System Administration Guide for Sage CRM 23 R2.

You will need to make sure that your Office 365 administrator account has a mailbox configured in Exchange Online.