Sage CRM 2024 R1 supports bold and italic formatting in multiline text fields. This new feature empowers users to emphasize and structure information more effectively, leading to enhanced readability and quicker insights into crucial details.

Users can now format text within multiline fields, such as the Problem Details and Solution Details sections within a Case record, using standard HTML tags. Specifically, users can apply the <b>, <i>, and <br> tags to achieve bold, italics, and line break formatting respectively.

This will enable users to improve the presentation of information for users accustomed to HTML formatting. By enabling users to highlight key points and structure content within multiline fields, we aim to improve overall data comprehension and productivity within Sage CRM.