Sage CRM CTI - Caller Unknown

Posted By jsteenwerth over 11 years ago

Hello All,

I am currently testing Sage CRM CTI with our ShoreTel VoIP System.

I can make and receive calls through Sage CRM, but my inbound calls are never recognized and always appear as "Caller Unknown".

I have made a test company and have assigned my external phone numbers to the company and the people I have created within this company, and have modified the numbers so they appear in the standard canonical format, but I always end up with the same result of "Caller Unknown".

Does anyone have any suggestions?

Thanks!

Justin

0 Josh Eaton over 7 years ago

Justin,

did you ever get this working. I am looking at connecting our shoretel system to sage crm 7.3 and want to know how well it works.

Josh
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0 Brooke Harper over 7 years ago

Hello Justin,

How about trying an out of the box solution like Tenfold? It's a third-party CTI that can integrate your Sage CRM and ShoreTel phone system, it's also very easy to use and set up, Tenfold has a lot of features that you may benefit from. You may request for the integration at www.tenfold.com/integrations, check it out first. Hope this helps!
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0 TJC_1 over 7 years ago

Have you found the solution to this? We're planning on conducting tests between Sage CRM CTI and Shoretel system.
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0 Mike Cartwright over 6 years ago

Hey, Josh! A friend of mine uses Tenfold's CTI to link SAGE CRM with their Shoretel system. We recently have used their product to connect SAGE with Nortel and it's been working great. Set up also was a breeze (15 minutes tops). Here's the page where they list of systems they integrate: www.tenfold.com/integrations.

Good luck!
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Sage CRM CTI - Caller Unknown

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