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Paul Daly

Interactive Dashboard

Posted By

Hi Folks,

Anyone come across this before?

Working on an interactive dashboard - running into a problem where I select a company record in one gadget and it is not updating another gadget

I am trying it with a Custom Entity but also testing it on a Company View that links to an external table
My view contains the Comp_CompanyID so I am link this to the Company List on the same ID

I have increased the logging and below is the only message I am getting:

<log4j:event logger="UILog.class java.lang.Class" date_time="2013-07-22 10:27:13.879" timestamp="1374485233879" level="ERROR" thread="http-10009-1">
<log4j:message><![CDATA[(TypeError): Unable to get value of the property 'nf': object is null or undefined
description: Unable to get value of the property 'nf': object is null or undefined
number: -2146823281]]></log4j:message>

I don't understand why it won't work, because the same view is used in lists and works fine in custom tabs
Anyone any ideas?

Thanks,

Paul

  • 0

    Hi Paul,

    What I understood from your above post is you are unable to update required gadget, based on operation performed on other gadget. Do you have “companyid”field in your custom entity? If not then add it, because the system searches the primary field in both entities. You can refer (chapter-20, Topic-“Interactive dashboard”) from sage crm “User Guide” to understand the concept.

    Hope it helps!

    Regards,

    Dinesh

  • 0

    Hi Dinesh,

    Thanks for the reply,

    Yes I have the Companyid field in my custom entity and can create the link

    The link between the gadgets is Comp_CompanyID -> Subs_CompanyID

    The gadget refreshes but does not select the particular records for a selected company - just returns all records from the custom entity

    Thanks,

    Paul

  • 0

    Hi again everyone,

    Anyone any idea on this issue or come across this error before?

    Case is logged with support, they can replicate the issue, it looks like it could be a bug or limitation on the sdata gadget but they are still investigating.

    I thought it might have been a problem with the view used to create the sdata gadget

    But I am using the standard views with relevant id's in each table/gadget - the same views that work fine in reports.

    Any advice or suggestions would be much appreciated.

    Thanks again

    Paul

  • 0

    Hi Everyone,

    Just thought I would post an update on this in case anyone else comes across the same issue

    It is a bug in CRM 7.1g and R&D can replicate the problem.

    Looks like there won't be a fix for it because the problem does not exist and works fine in CRM 7.1i.4

    Regards,

    Paul

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