x Want to participate? Join the group to interact
  • State Not Answered
  • Replies 2 replies
  • Subscribers 74 subscribers
  • Views 571 views
  • Users 0 members are here
Browse Forums
Announcements
105
topics
32
replies
General Discussion
6k
topics
18k
replies
Gopinath_1

SAGE CRM Integration failed to update CRM

Posted By

Hi,

I installed Integration component for SAGE ERP ACCPAC 5.6 to integrate ERP and CRM. It installed sucessfully.But when i add new customer in ERP, it failed to update CRM.It shows the following error message.

Description: Failed to update SageCRM with customer number 'A1234', named 'SampleA1'.
Specific error: System.Web.Services.Protocols.SoapHeaderException: Query failed to run successfully.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse
(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at AccpacCRMWS.CRMWebService.WebService.query(String queryString, String entityname)
at AccpacCRMWS.Link.UpdateCompanyEntity()

please let me know to overcome this error.

  • 0

    Hi,

    Can you confirm if the Sage CRM-Sage 300 is correctly configured? Kindly follow below steps to check the same.

    1. In Sage 300, select Sage CRM ? Sage CRM setup. Kindly confirm if Sage CRM Logon User and Password are correct. Below is screen shot for your reference.

    2. Confirm if Web Services is enabled for Sage CRM user which is configured in Step1. To do the same,
    a. Log on to Sage CRM.
    b. Navigate to Administration | Users | Users. Enter the CRM user name in the User Name field and click Find button.
    c. Click on the hyperlink which opens up the User Details tab.
    d. Check if the Allow Web Service Access is set to True. If not then set it as True.

    3. Confirm if Company entity is enabled for webservices in Sage CRM. To do the same,
    a. Navigate to Administration | Customization | Company.
    b. Go to External Access tab and check if the Web Services field is set to Yes. If not then set it as Yes.

    Hope this helps!

    Sincerely,
    Dinesh

  • 0

    Hi DInesh,

    I did the same what you said but same error is appearing .Please help me to overcome this issue.

    THanks in advance

*Community Hub is the new name for Sage City