Hi Ryan,

To identify email issue you can follow below given steps.

1. Login into Sage CRM
2. Go To Main Menu | New | Email
3. Fill required fields and click on Send Email button

After clicking on Send E-mail button, if error message get displayed then, it means Email outgoing configuration get changed. You can check the same in following section Administration | Email and Documents | E-mail Configuration.

If E-mail sent successfully by following above mentioned steps then, Please cross verify the Email Template is configured correctly in Re-assign workflow rule. There may be possibility that From Email Address is set as blank. Due to which emails are not get send to Assigned Users. To do the same please follow the below given steps.

1. Login into Sage CRM
2. Go To Administration | Advanced Customization | Workflows
3. Click on “Case Workflow” hyperlink
4. Click on Edit Workflow button
5. Click on Re-assign workflow rule hyperlink
6. Click on Send –Email action hyperlink
7. Verify the required fields are configured correctly or not.

Hope this helps!

Regards,

Dinesh

Hi Kari,

What is the error being presented to the user when they re-assign?

The error is:

Attempted to send E-mail without any recipients: RuleId = 49

Hi,

Above error message get prompted on screen when users email address is not configured into CRM at user level. Can you please verify the user record and allocate him correct email id?

Regards,
Dinesh

Dinesh,

Can you tell me where to review the above.. If I amlooking at the correct place everything looks right. Thanks

Hi,

Please follow the below given steps to check the same.

1. Login into Sage CRM
2. Go to Administration | Users | Users
3. Click on Find button and then click on assigned user’s First Name hyperlink from list
4. You will redirected to User summary screen
5. Check whether “Email Address’ field is filled with valid ID or not
6. If not then click on Change button
7. Enter Valid “Email Address” and click on Save button
8. Please refer the below given screen shot for your reference

Hope this helps!

Regards,

Dinesh

Yes that was as simple as I thought, I was maiking it complicated. BUT the email is valid and is in there. It has been there all along. So this issue is still not solved....

I tried two more things that didnt work. I removed the email addresses from the users that were disabled and re-assigned to a new user. I also changed that user's email to a different active email address to see if it would work. When I re-assign or assign a new case to that user I am now getting this error message.

Attempted to send E-mail without any recipients: RuleId = 49

Do you have any cases assigned to a disabled user?

Select *

From cases

INNER JOIN Users on Case_AssignedUserId = user_userId AND user_disabled = 'Y'

Where case_deleted IS NULL

In the email that is set to send on re-assign, I am presuming it is being sent to case_assigneduserId?

Yes, I disabled a few users and hence when the problem started. How exactly do I change the view you referred to above and where.

The T-SQL above is not a view, it is just a query to find if you have any cases, that are not marked as deleted, that are assigned to a disabled user.

The cases that are returned, you will want to change the assigned to user, to a none disabled user.