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wenjiefei

Error loading data - problem with list gadgets using saved advanced find as data source

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We have problem with create new list gadgets using saved advanced find as data source. We can use saved search as list datagets data source without any problem. But if an user (any user) in the system created a saved advanced find based on an entity (any one of available entities in the find dropdown list), then any other users of the system will get the "Error loading data" error when they try to create a new list gadgets based on that entity. the error occurs in the step 2 of 5 (Select the data on which you wish to base your gadget). As soon as that saved advanced find is deleted, the error will disappear. So, we are not be able to use the saved advanced find as data source of list gadgets which is very import for our users. We did everything we could from looking at the log files to googling internet trying to find what's going on, but no luck and have no clue for what to do next.

Can anyone help us figure out what is the cause of the problem or give us some advises for how or where to dig out the problem?

Thanks.

  • 0

    Hello,

    I cannot replicate this on v7.2c, I created two advanced finds, and saved them, one being private, one being open to all users. I then logged in as a separate user, and can add the advanced find that is available to all users without issue, and going on to add subsequent gadgets is no issue either.

    You mention you looked in the logs, was there anything present in the logs? The SCRM log (in v7.1 this is in a sub file called SCRM, within the logs file) may hold some useful information.

  • 0

    Hi Toby,

    Thank you for your response. Our version is v7.1.f s. I looked in the all log files (Administration -> System -> Logging) and there is nothing about this error. by the way, I could find the sub file called SCRM within the logs file. Do you have any suggestion about what we could do to find more information about the error?

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