x Want to participate? Join the group to interact
  • State Not Answered
  • Replies 2 replies
  • Subscribers 74 subscribers
  • Views 279 views
  • Users 0 members are here
Browse Forums
Announcements
106
topics
32
replies
General Discussion
6k
topics
18k
replies
it-support

Error with interactive dashboard

Posted By

We have problem with the interactive dashboard but only with some gadget like the Calendar. Everytime we try to put create one of this gadget I have the below exception (in scrm log). I check the url rewriter and it seems to work. Any idea of the problem?

ERROR [http-apr-11009-exec-3]: 19-mars-2014 16:53:16.699 java.lang.NullPointerException
java.lang.NullPointerException
at com.sage.crm.core.dao.SecurityManager.isEntityAccessible(SecurityManager.java:402)
at com.sage.scrm.model.metadata.accessors.CurrentUserAccessor.isEntityAccessible(CurrentUserAccessor.java:213)
at com.sage.scrm.model.layout.GadgetDataSource.addNewColumn(GadgetDataSource.java:443)
at com.sage.scrm.model.layout.GadgetDataSource.addColumn(GadgetDataSource.java:420)
at com.sage.scrm.model.layout.GadgetDataSource.addRelationshipFieldsToColumnList(GadgetDataSource.java:638)
at com.sage.scrm.model.layout.GadgetDataSource.addIdentifierFields(GadgetDataSource.java:1181)
at com.sage.scrm.model.layout.GadgetDataSource.initializeCalendar(GadgetDataSource.java:1069)
at com.sage.scrm.model.layout.GadgetDataSource.initialize(GadgetDataSource.java:323)
at com.sage.scrm.model.layout.GadgetDataSourceFactory.updateDataSource(GadgetDataSourceFactory.java:117)
at com.sage.scrm.model.layout.GadgetDataSourceFactory.createDataSources(GadgetDataSourceFactory.java:473)
at com.sage.scrm.model.layout.GadgetDataSourceFactory$$FastClassByCGLIB$$e9537248.invoke(<generated>)
at net.sf.cglib.proxy.MethodProxy.invoke(MethodProxy.java:191)
at org.springframework.aop.framework.Cglib2AopProxy$CglibMethodInvocation.invokeJoinpoint(Cglib2AopProxy.java:688)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:110)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
at org.springframework.aop.framework.Cglib2AopProxy$DynamicAdvisedInterceptor.intercept(Cglib2AopProxy.java:621)
at com.sage.scrm.model.layout.GadgetDataSourceFactory$$EnhancerByCGLIB$$ce8c00a6.createDataSources(<generated>)
at com.sage.scrm.model.layout.LandingPageStore.getDataSource(LandingPageStore.java:1579)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:309)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:196)
at com.sun.proxy.$Proxy94.getDataSource(Unknown Source)
at com.sage.scrm.model.store.landingPage.SCRMGetWorkspaceStore.getGadget(SCRMGetWorkspaceStore.java:570)
at com.sage.scrm.model.store.landingPage.SCRMGetWorkspaceStore.getGadgetAndData(SCRMGetWorkspaceStore.java:629)
at com.sage.scrm.model.store.landingPage.SCRMGetWorkspaceStore.getData(SCRMGetWorkspaceStore.java:174)
at com.sage.scrm.controller.landingPage.AbstractWorkspaceController.requestAction(AbstractWorkspaceController.java:86)
at com.sage.scrm.controller.landingPage.SCRMGetWorkspaceController.requestAction(SCRMGetWorkspaceController.java:43)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.springframework.web.method.support.InvocableHandlerMethod.invoke(InvocableHandlerMethod.java:212)
at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:126)
at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:96)
at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:617)
at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:578)
at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:80)
at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:900)
at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:827)
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:882)
at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:778)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:621)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.sage.scrm.controller.util.AbstractSessionRequestFilter.doFilter(AbstractSessionRequestFilter.java:136)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.sage.crm.web.filters.ClearCurrentThreadLocalsFilter.doFilter(ClearCurrentThreadLocalsFilter.java:45)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:311)
at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:116)
at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:83)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:113)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
at org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:101)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
at org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:113)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
at org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:54)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
at org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:45)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
at org.springframework.security.web.authentication.www.BasicAuthenticationFilter.doFilter(BasicAuthenticationFilter.java:201)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
at com.sage.crm.core.security.SIDAuthenticationFilter.doFilter(SIDAuthenticationFilter.java:112)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:87)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)
at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:173)
at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)
at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:259)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.springframework.orm.hibernate4.support.OpenSessionInViewFilter.doFilterInternal(OpenSessionInViewFilter.java:119)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:88)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:225)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:999)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:565)
at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.run(AprEndpoint.java:1812)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
DEBUG [http-apr-11009-exec-2]: 19-mars-2014 16:53:16.980 RequestBean: inside refreshing request bean: false

  • 0

    Try and add the each of the gadgets that cause the problem into their one dashboard. This is so you can look at each gadget in turn. Does the problem happen for all users? For example does the error occur when a ordinary user accesses the gadget but there is not error when the System Administration accesses the gadget? If the Admin user can access the gadget but the other users(s) can not then it may be a the way in which your security is set up.

  • 0

    There is only two gadgets not working: Calendar and task.

    I am with the admin account, normal user have the same problem.

    Another think that lead to an error is when I go into Template->Gadget Templates There is an error during loading the list "Error loading data".

    Do you have any idea?

    Kind regards

*Community Hub is the new name for Sage City