The first thing to check would be if the java.exe does exist in the file path:

D:\Sage\Services\JRE\jre7\bin\

If it does not, you will need to update the system parameter that holds the path for java:

SELECT parm_name,parm_value

FROM Custom_Sysparams

WHERE Parm_Name ='JavaPath'

Once done, restart tomcat and try again.

Based on the full error, and your webapp residing in 'Program Files (x86)\Sage' I'd guess that your path should be:

D:\Program Files (x86)\Sage\Services\JRE\jre7\bin\

Hi Reena,

Here are couple blogs I had written which discuss all the possible causes.

1. http://www.greytrix.com/blogs/sagecrm/2010/04/22/error-exporting-reports-to-excel-in-crm/
2. http://www.greytrix.com/blogs/sagecrm/2012/06/26/error-exporting-reports-to-excel-in-crm-part-2/

See whether it helps.

Regards,

Dinesh

The java.exe file is present in the path D:\Sage\Services\JRE\jre7\bin\.

Any idea where the below path is taken from:

(in directory "D:\Program Files (x86)\Sage\CorodexCRM\tomcat\webapps\corodexcrmj")

We do not have this directory in our system. Our WEB-INF directory resides in :

D:\Sage\CorodexCRM\tomcat\webapps\corodexcrmj

Hi Reena,

From my previous experience I can say “Environment Variables” of the system/machine and “JavaPath” parameter value which resides in your CRM database should be point towards Java directory correctly. Refer below blog which may help you to solve this.

http://www.greytrix.com/blogs/sagecrm/2014/02/03/interactive-dashboard-error-in-sagecrm-7-2/

Regards,

Dinesh