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julianr246

Error During Data Upload - "CRM is unable to proceed with this data upload as the Tomcat Server appears to be stopped"

Posted By

Hello,

When attempting to import an excel file of contacts an error is received.

I confirmed that Interactive Dashboard is running fine. Also tested spell checker in new e-mail and that loads fine.

However, running a report and trying to export to excel gets an error "An error occurred while running the report. Error generating report"
and trying to export searched persons list to file also fails "Error creating export text file. Error generating report."

We are running CRM 7.2.b and all the testing was done while logged in as Admin. Would this be a tomcat issue even tho the interactive dashboard is functioning? Any help/suggestion is greatly appreciated, thank you very much.

  • 0

    Check the account used by Tomcat to ensure it has sufficient permissions:

    1) On the web server, open the services panel

    2) Right click on Apache Tomcat SageTomcat7 and select Properties

    3) On the Log On tab, check the account that is being used by Tomcat

    Ensure that the Tomcat account has full permissions to the Library folder, wherever that may be. On our set-up, the local system account was insufficient, and we had to create a domain account that could read and write temp files to the Library.

    - Matt -

  • 0

    Thanks...mmalm. This worked for me. I had done uploads a couple of months ago and I did not have any issues. However, today they did not work. I checked the account and it was set to the local system account. I switched it to an administrator account and now it works again.

  • 0

    I am getting this error message when there is some wrong data in the excel sheet. For. Ex. There was a "=" character in the Telephone column. and because of that it was giving similar Tomcat error message. Is there any way to find out exactly at which row there is a mistake in the data?

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