Hi Bradd,

Make sure, the field you are using is not ReadOnly. Because, referring to the Client Side API help document val(), value() methods will work if field is in edit mode. Below is the link for your reference.

http://help.sagecrm.com/js-api/classes/fields.html

Hope this helps!

Regards,
Dinesh

Good thought but it is not read only. It's just not "visible" to the api. I can manipulate the DOM using jQuery but the client side api cannot see/manipulate this field at all.

You will need to log a case.

Brad

You shouldn't need to be a development partner to log a case where you suspect an error or you experience unexpected behaviour. You should just be able to log a regular support request without worrying about being a development partner.

Jeff can you tell me who to contact. I can't get the North American office to help me because we registered through Dublin. And the person from the Dublin office says we aren't development partners...

I did. They told me they couldn't help me any further because its development.

Brad

I have done some checking with colleagues this side of the Atlantic this morning. I have confirmed that you are a member of the Developer Program. This does mean that you should be able to log cases. We have sent confirmation of your status to your home Operating Company support team. There has been some exchange of emails over night and I hope that you will hear a little later today from North American support.