Facebook profile picture on Company Summary screen is not displayed correctly

Posted By Dear Helper over 9 years ago

Sage CRM v7.2d is installed with Facebook component 7.2d. Everything seems to be working fine except the Facebook profile picture being displayed incorrectly on Company Summary screen. Here is the screenshot.

The URL to Facebook profile page is www.facebook.com/.../108807852481665

I compared the URL for image source on both Facebook and Sage CRM, the difference is provided below:

On Facebook:

fbcdn-profile-a.akamaihd.net/.../970742_637664609595984_2070827701_n.png

On Sage CRM:

fbcdn-profile-a.akamaihd.net/.../970742_637664609595984_2070827701_n.pngamp;oe=543897EC&amp;__gda__=1414785757_665dcbecfe2a921aeaf672cff3654d59

Thanks.

0 Sage CRM Team over 9 years ago

Hi Ichung,

this defect was identified and it is fixed in Sage CRM 7.2.e.

Can you update your Sage CRM 7.2 version with latest patch?

Thanks,

Yannick

Customer Support Analyst Sr. | Sage CRM
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0 Ichung Chang over 9 years ago

Yannick, thanks for your response. Here is the result after I applied 7.2e and 7.2e Hotfix1:

7.2e:

The patch was applied. The default Company icon instead of Sage CRM Facebook profile picture appears on Company Summary page, even though the URL for Facebook profile page for Sage CRM (i.e., www.facebook.com/.../108807852481665) is correctly entered in Facebook field.

7.2e hotfix 1:

After applying 7.2e hotfix 1, the same old issue resurfaced. Please see the screenshot provided in my original post.

Thanks!
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0 Sage CRM Team over 9 years ago

Hi Ichung,

can you call Sage CRM Support line to log a case then?

Thanks,

Yannick
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Facebook profile picture on Company Summary screen is not displayed correctly

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