"Phantom" duplicates in system

Thread created by Debbie

Has anyone heard of duplicates being generated in CRM based upon the following (or similar) scenario.

Sage CRM 7.1 is integrated with Sage 100 Advanced ERP 2013.

When we run a find, we get results that include some duplicates of customers (not prospects).

The correct returned line includes the Sage 100 customer number and a last activity date.

The "phantom" has mostly the same info returned in the grid including the customer number but NOT a last activity date.

The "phantom" record also does not have any communications, etc. that would be found in the original

record.

Has anyone seen this? Is there a fix for this?