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CRMWingman

Customer upgrading from 7.1 to 7.2

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Consider the scenario, and for many of my customers this is a common one. The customer has Sage CRM installed on their old Windows 2003 Server with SQL 2005. It has valiantly kept going with minor upgrades to allow it to carry with Sage CRM 7.1SP2.


Now they want to upgrade to 7.2. So, they buy a new server with Windows 2012 on it and SQL 2012. Now, here is the problem. What is the supported upgrade path?

I can't upgrade on the old server to 7.2 because 7.2 isn't supported on that version of Windows or SQL. I can't move the 7.1 install to the new server, despite it being on patch G, because the SP2 installer won't install to SQL 2012.

Speaking with support, they tell me I need an intermediary step of moving the system to a Windows 2008 R2 system with SQL 2008 R2. This suggests the customer has to fork out for another server (or licence if they make a VM, plus Windows and SQL software). The answer is always a flat "No" and I don't blame them.

The only way I can see an upgrade path being made is for Sage to create a 3rd service pack for 7.1 which includes the rollup of at least patch G to allow the installer to work with SQL 2012.

Unless anyone else has anything to add that I may have missed?

  • 0

    Hi Lee,

    I think suggestion from the support would be the best option to go forward with. You need to create dry run upgrade environment on windows 2008R2 server. On this server you can perform full upgrade till latest version. Then just replicate the environment as it is on new 2012 server. In this approach you will not face issues while upgrading database as well as application.

    Now as far as licensing is concerned my recommendation would be to download trial vhd of the windows server 2008r2 and create virtual pc based on this vhd. Below is the link if that helps.

    http://www.microsoft.com/en-in/download/details.aspx?id=16572

    If your database size is not more than 10GB, you can just install SQL 2008R2 express edition on this server which supports database up to 10GB. Here is the link for your reference.

    http://www.microsoft.com/en-in/download/details.aspx?id=30438

    The effort will be required just to create virtual pc and get all above mentioned configurations in place. I think you must be done with upgrade within 90 days of trial period.

    Regards,

    Dinesh

*Community Hub is the new name for Sage City