Hi,

I'm trying to understand how on earth the Outbound call list could have been developed with such great features (improving call productivity imho) but with at the end of the process such an important lack of good sense : when for each call you click on "Finish calling", it generates automatically a Task communication (status terminated) linked to the wave activity but the normalized answer you can set up in the Wave Activity is not available. It means you must return in this communication afterwards (but first you have to find it, and trust me it is not that easy when you have hundreds of communications with the same subject !!!)

How is it possible to edit the answer of the person when calling leads directly in the call screen ??? I hope I missed something in the setup of my marketing campaign / action and that there is a simple solution for that....

Thank you very much for your attention :)

Proconsult