Help with emailing through Outlook, Error

Posted By JimmyP21 over 9 years ago

Hi,

New to the forum, just after a bit of help in regards to using Outlook to send emails and getting them to attach in CRM. I'm experiencing the error message below which I have no idea about when going to the communications tab to see if the email has attached. However, once I do that I can no longer even send emails using the Outlook option unless I leave it a few hours.

Is there anything I should be checking to ensure the settings for Email are correct?

Any help would be much appreciated. Thanks in advance.

0 Toby.Prince over 9 years ago

That error is related to the document drop plugin.

Go to C:\Windows\Downloaded Program files\

Then there will be a .ocx file with the name eWarePluginX.

Log out of CRM, delete that file, then log back into CRM and navigate to the calendar tab. It should then prompt you to download the plugin again.
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0 JimmyP21 over 9 years ago

Thank you for your reply, I don't seem to have the .ocx file in that directory, although it does ask me to download the eWarePluginX every time I open the Calendar tab but however many times I say yes to the download nothing happens, any ideas?
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0 Toby.Prince over 9 years ago

Sounds like permissions, there could be a group policy prohibiting the downloading of active X.

First thing to try is to ensure that CRM is a trusted site within IE and has a low security setting.
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Help with emailing through Outlook, Error

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