Hello,

I have an escalation rule for Case entity which sends an email in 5min intervals.

When creating a template for the email body there is a drop-down list available allowing me to add fields for dynamic content.

What SQL view is used here and how can i add more fields to the dropdown?

(The main reason why i want to do this is because i need to add a virtual field to it which will contain data from Company&Person tables)

Any comments or suggestions are welcome.

Thanks