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Brad Edwards

BUG: SSA fields not working on Lead to Company screen

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I upgraded a customer to 7.3 sp 1 and the SSA fields don't work on the Lead to Company screen. So on the lead screen when you click on Add or Find Company it pops up the company entry screen. When you click on the magnifying glass nothing happens. looking at the onclick event it's supposed to call the following...

try {if(event)event.returnValue=false;} catch(err) {} NavUrlcomp_vsrregionid();

However in looking at the scripts on that page, that function doesn't exist. It does however exist when I create a new company or edit an existing one. So it only appears to be an issue on the lead to company screen. Probably has something to do with it being a popup window because there is also an issue with the crm.fields object not getting populated on popups as well. These issues need to be fixed as soon as possible please because it's causing issues with a customer. Thanks.

  • 0

    Brad

    Have you logged this as a case? I will bring this to my colleagues' attention BUT then it will be logged internally and will not be associated with a customer. It needs to be logged through the support desk so that it is associated with a customer and has a higher SLA.

  • 0

    Brad

    OK. I think I need to better understand what it is that you are experiencing. I have discussed this with my colleagues and we are not sure of the problem. As a lead is matched with a company and converted to a company and an opportunity I can not see what SSA field to which you are referring.

    What theme are you using?

  • 0

    Thanks Jeff. I actually did log a case last night but thought I would also post on the community just in case anyone else has noticed this and had a workaround/fix. I did some more research and here is what I found.

    If i access crm from IE using the internal server name (i.e. myserver/crm) the ssa fields work.

    If i access crm from Chrome using the internal server the ssa fields do NOT work.

    If i access crm from IE or Chrome using an external url (i.e. crm.mycompany.com/crm) neither browser works.

    Fun fun :-) Thanks again Jeff.

  • 0

    Jeff,

    I'm using the contemporary theme in 7.3 sp1. I've added an SSA field to CompanBoxLong (i.e as a test you can add Opportunity as an SSA field to that screen. I'm using a custom entity, but I've also tried it with Opportunity to make sure it wasn't an issue with custom entities). When you click on "Add or Find this Company" on the lead screen it pops up the Company Entry screen. If you use IE using localhost/crm the SSA field works. When clicking on the magnifying class the drop down list appears. If you use chrome it does not. And it also does not work when using either IE or Chrome from an external url (i.e. not localhost/crm or servername/crm). Does that make sense?

*Community Hub is the new name for Sage City