The ability of the CTI plug-in really depends on your phone system. Is that quote for a new phone system / application/server, not really the CTI of Sage CRM?

I'm not in France but I know here in NA basic CTI really doesn't have a cost from the Sage CRM side, it comes with it. That said a client may have to buy a phone system that is compatible with the proper phone server and related application. They may be quoting some advanced version of it to work on your phone system with extra bells and whistles.

Just a couple of quick thoughts.

Hi Roxanne

I’m Mary Ann from Enbu Consulting based in Ireland and we have a Sage CRM Add-on called CRM CTI Framework, we priced this product per Server (for up to 20 users), almost half of the quote that you’ve received.

To learn more about our solution, please visit the product webpage at http://enbuconsulting.com/crm-cti-framework/ or contact us from our website and our product expert can give you a free consultation on what you wish to achieve out of your CRM system.

I look forward in hearing from you soon.

Regards

Mary Ann

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Enbu Consulting a Business and Development partner of Sage, specialise 100% on Sage CRM from pre-sales, consultancy, development, support and maintenance. Our products range from End User Applications, Diagnostic and Plugins to Framework systems.

If you want to just get the basic CTI functioning, it shouldn't be nearly that much unless you don't have a digital (IP based) phone system that supports TAPI. Other than that, you would simply install your phone system's tapi driver software on each workstation, and then enable CTI in the CRM interface, input your CTI connection info for each CRM user (example Allworx: First name Last name where "Allworx' is the name of the phone system TAPI id on the workstation) From there you should have basic CTI functionality. The enbu solution is very sophisticated if you need more functionality than basic dialing.

Hi, Roxanne. €10.000,- per workstation is quite a ridiculous amount for CRM-phone integration. If you'd like to integrate Insightly with any phone system available in either internation or global markets, you might want to take a closer look at Tenfold. It's a CTI application and Chrome extension that's compatible with all major phone systems. Set up is quick -- we're talking about 5-60 minutes and for three stations, it won't take long.

Here's an extensive list of integrations(www.tenfold.com/integrations) you can choose from. Good luck!