We have CRM 7.2 and I cannot figure out how the user without admin rights is to change the status of an Opportunity to closed without it being sold. I have gone through the options to change the State of the opportunity are in the right hand column under Actions to move the opportunity along the sales process from lead to Proposal Submitted to Demo. The next logical change of the Stage would be either Sold or Deal Lost. Deal Lost is not one of the options for the user to choose. It never comes up in the work flow. So the only way to close out this Opportunity and change the Status from In Progress to something else is to choose Sold. This changes it to Status: Won. But what if they lost the sale? The only thing I can do is using Reassign the Opportunity which gives me the option to change the Stage to Deal Lost by reassigning it to myself. But the problem with this is that the Status still says In Progress. Which keeps this Opportunity on my active In Progress list.
The system wasn't changed much so I have to image this is the way it came out of the box. I would imagine the programmers must have expected some sales to be lost. But no options are given when that happens.
