Hello,

I m facing the same issue with Sage CRM 7.3 sp3 and the lite plugin for exchange

Do you know how to resolve this?

Jerome

If this is a screen in CRM your best bet might be to add in some javascript (via custom content) and have that resize on load.

Hi,

This should be sorted out in 2017 R2. Here's the little function we use, should you want to resize the window after it loads in an earlier version.

function resizePopupWin() {
var SCROLLBAR_WIDTH = 17; // currently same in IE, Chrome, FF

var targetWidth, targetHeight;

window.screen.availWidth > (document.body.scrollWidth+SCROLLBAR_WIDTH) ? targetWidth = (document.body.scrollWidth+(2*SCROLLBAR_WIDTH)) : targetWidth = (window.screen.availWidth) ;

window.screen.availHeight > (document.body.scrollHeight+SCROLLBAR_WIDTH) ? targetHeight = (document.body.scrollHeight+(2*SCROLLBAR_WIDTH)) : targetHeight = (window.screen.availHeight);

window.resizeTo( targetWidth, targetHeight );
}

If the script is resizing the popup window to a very small size, or if the popup window looks strange in general, then you might want to check if the user's copy of IE is set to use Compatibility View.

Thanks,
Rob

Yes, it also happens to us, it's the outlook plugin.

Have you fixed it in the 2017 version?

Hi,

Yep, it's fixed in 2017 R2, due out in March. If you're on an earlier version, then you can add the JavaScript function I've given above to the popup screen, then call it when the window loads.

Thanks,

Rob