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roim

An error occurred while running the report

Posted By

Hello All,

My CRM version is 7.0h, service is windows server 2012 R2, sageCRMTomcat6 service is running, the dashboard is OK.

Now when I export the report to xls, it shows me the error: An error occurred while running the report.

How can I do?

Thank you.

  • 0

    You could try increasing the 'Report Query Timeout' and the 'Report Build Timeout' values to something like 2,000 or a bit higher if you want and see if the helps with the report (but also note that Windows 2012 is not supported for your version of CRM)

  • 0

    Hi Bultark,

    I tried increasing the 'Timeout' to 10000, but it also can't export excel.

    The sqlLog is writed like that:

    2�� 27 2017 10:56:00.008 3504 2532 5 doEndpointPost URL: localhost/.../createExcelReport

    2�� 27 2017 10:56:00.008 3504 2532 1 CRMOpenThreadTokenWinVista

    2�� 27 2017 10:56:00.008 3504 2532 1 ERROR generating excel file. Message - Error generating report.

    I only export excel success once time, but not the next day. It's strange.

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