Hello,

To Start, I am an administrator on Sage CRM 7.3 SP2.1. I'm trying to set up an escalation rule that, when triggered, sends an email to those who are affected. it works fine in my dev environment but not in my live. I have mirrored the two rules. I have noticed in my system logs that the live environment looks like:

RunEscalations,EWAREDLL,TaskNotification,DontDoRule,select * from vWorkflowActions where WkRl_RuleId = 10203 AND Wkac_action = N'Notify'
Apr 30 2017 13:48:50.342 8280 7524 4 EndUserAction,User,Action,Time 349 847 219
Apr 30 2017 13:48:58.790 8280 7524 4 StartUserAction,User,Action 349 1651
Apr 30 2017 13:48:58.971 8280 7524 4 EndUserAction,User,Action,Time 349 1651 172
Apr 30 2017 13:48:58.975 8280 7524 4 StartUserAction,User,Action 349 1586
Apr 30 2017 13:48:59.008 8280 7524 1 get help button code: 1586-4 NOT FOUND, SEARCH WITH 0, new index is 241 Helpfile is help.htm Using help file Administration/Default_CSH.htm#Administrator/SS_AccessLogSettings.htmAdministration/Default_CSH.htm#Administrator/SS_AccessLogSettings.htm
Apr 30 2017 13:48:59.166 8280 7524 4 EndUserAction,User,Action,Time 349 1586 203
Apr 30 2017 13:49:02.399 8280 7524 4 StartUserAction,User,Action 349 1282

While my Dev environment looks like:

Apr 30 2017 0:03:40.164 5016 5044 5 RunEscalations,SERVICE,Tasknotifcation,DoRule,select * from vWorkflowActions where WkRl_RuleId = 10195 AND Wkac_action = N'Notify'
Apr 30 2017 0:03:40.633 5016 5044 5 RunEscalations,SERVICE,TaskNotification,DoRule,select * from vWorkflowActions where WkRl_RuleId = 10196 AND Wkac_action = N'Notify'
Apr 30 2017 0:03:40.977 5016 5044 3 CoeWareBase,Time 1078
Apr 30 2017 0:04:22.242 5048 5064 3 eWareBaseObject.Logon,LogonID EscalationService
Apr 30 2017 0:04:24.821 5048 5064 3 CoeWareBase,Time 2578
Apr 30 2017 0:09:39.694 5048 5064 3 eWareBaseObject.Logon,LogonID EscalationService
Apr 30 2017 0:09:42.491 5048 5064 3 CoeWareBase,Time 2797
Apr 30 2017 0:09:56.725 5016 5044 3 eWareBaseObject.Logon,LogonID EscalationService
Apr 30 2017 0:09:56.819 5016 5044 5 RunEscalations,SERVICE,Email Reminder,DoRule,select * from vWorkflowActions where WkRl_RuleId = 65 AND Wkac_action = N'Notify'

I'm trying to figure out why one says DoRule and the other says DontDoRule. I have made sure that both rules are enabled already.

Can anyone shed some light on an environment variable that I might be missisng?