What is the problem that you have? What happens when the Admin User clicks the button?

Hi Jeff,

the system show an error, while other users when click the button the system redirect them to the custom entity that i was redirected from

Abdullah

But what is the error? Is it a 500/501 error? Or is this an error from the eWare.dll?

that is the error i get

"An error has occurred in a CRM .net customisation. Please contact your vendor to resolve."

Hello Jeff,

I'm Abdullah colleague, kindly find the scenario that we are face below

i have a costume entity that contain a opportunity list tab, when admin user click on one of the opportunities in the list he we get directed to that opportunity record inside the opportunity record navigate through tabs (communications, notes, documents) then get back to the opportunity summary and click continue the "CRM .net" error appear, knowing that this case only appear for the admin user.

thank you for the follow up

And yes it is the default opportunity continue button.

Abdullah

That moves us forward. We know now that the continue button is calling some custom behaviour in a .NET assembly. This error comes from a Sage CRM extension written in the .NET API.

Please note that I am using Sage CRM 2018 R1 - I don't have Sage CRM 7.3 on my machine. You will need to check my reasoning with the behaviour on your system.

I am going to assume that the continue button is the default Continue button. The default behaviour of the Continue button is to return the user to the previous screen.

1) If the User navigates to the opportunity from the Recent list (when looking at the My CRM Calendar) and then they click continue they will return to the Calendar.

2) If the User navigates to the opportunity from the Find Opportunity screen and then they click continue they will return to the Find Opportunity screen.

3) If the User navigates to the opportunity from the Opportunity List under a Company and then they click continue they will return to the Opportunity List.

In each case the Continue button will have a different URL.

1) localhost/.../Do

2) localhost/.../Do

3) localhost/.../Do

You will need to investigate the code of the .NET dll and see how it is using the information you provided it from the URL.

But I note that you said " i click the continue button in opportunity summery and redirect the page to a custom entity".

I think this means that the Continue button on the Opportunity Summary is either not the default or that the previous screen will have been a .dll screen.

Sahem

I think you will need to look at the URL and the context variables that are passed. It is unusual that a system administrator experiences the problem rather than a regular user.

If you promote another user to have full System Admin rights, do they then experience the same problem?