Ed

How has it been added into the Top Content? Have you used the CompanyTopContent screen or are you coding to directly interact with the TopContent area?

Jeff,

By using the CompanyTopContent screen

function CTICall(country, area, phone)

{

if (country.length != 0){

country = "+"+country

}

var number = ""+country+" ("+area+") "+phone

if(phone != ""){

if(SageCRM.wsCTI.showCti()){window.setTimeout(function(){SageCRM.wsCTI.dialOut(number);},500);}

}

}

function SENDEmail(emailaddress, companyid, personid)

{

SageCRM.webMenu.MailTo(emailaddress,event,'&Key0=2&Key1='+companyid+'&Key2='+personid+'&Key24='+companyid+'');

}

var companyrecord = CRM.GetContextInfo("company","comp_companyid");

var accountRecord = CRM.FindRecord("Account", "acc_companyid="+CRM.GetContextInfo("company","comp_companyid"));

var userRecord = CRM.FindRecord("users","user_userid ="+CRM.GetContextInfo("company","comp_primaryuserid"));

var personRecord = CRM.FindRecord("Person", "pers_personid ="+CRM.GetContextInfo("company", "comp_primarypersonid"));

var phoneLink = CRM.FindRecord("PhoneLink", "PLink_Type = 'Business' and plink_entityid = 13 and PLink_RecordId ="+personRecord.Pers_PersonId);

var PersonPhone = CRM.Findrecord("Phone", "Phon_PhoneId = "+phoneLink.PLink_LinkID);

var EmailLink = CRM.FindRecord("EmailLink", "Elink_entityid = 13 and ELink_RecordId ="+personRecord.Pers_PersonId);

var EmailRecord = CRM.FindRecord("Email", "Emai_emailId = "+EmailLink.ELink_LinkId);

var userFirstName = ""+userRecord.user_firstname

var userLastName = ""+userRecord.user_lastname

if (userFirstName == 'undefined') userFirstName = '';

if (userLastName == 'undefined') userLastName = '';

var personFirstName = ""+personRecord.pers_firstname

var personLastName = ""+personRecord.pers_lastname

if (personFirstName == 'undefined') personFirstName = '';

if (personLastName == 'undefined') personLastName = '';

var personPhonecountry = ""+PersonPhone.Phon_CountryCode

var personPhoneArea = ""+PersonPhone.Phon_AreaCode

var personPhoneMain = ""+PersonPhone.Phon_Number

if (personPhonecountry == 'undefined') personPhonecountry = '';

if (personPhoneArea == 'undefined') personPhoneArea = '';

if (personPhoneMain == 'undefined') personPhoneMain = '';

var personPhoneFullno = +personPhonecountry+" "+personPhoneArea+" "+personPhoneMain

var companywebsite = ""+comp_website

if (companywebsite == 'undefined') companywebsite = '';

var PersonEmail = ""+EmailRecord.Emai_EmailAddress

if (PersonEmail == 'undefined') PersonEmail = '';

var companyid = ""+companyrecord

var personid = ""+personRecord.pers_personid

Caption = "

Caption +="Account Manager";

Caption +=":

Caption +=""+userFirstName+ " "+userLastName+"";

Caption +="

Caption +="";

Caption +="

Caption +="Main Contact";

Caption +=":

Caption +=""+personFirstName+ " "+personLastName+"";

Caption +="

Caption +="Sage A/C Number";

Caption +=":

Caption +=""+accountRecord.acc_reference+"";

Caption +="

Caption +="";

Caption +="

Caption +="Phone Number";

Caption +=":

Caption +=""+personPhoneFullno+"";

Caption +="

Caption +="Payment Terms";

Caption +=":

Caption +=""+accountRecord.acc_payterms+"";

Caption +="

Caption +="";

Caption +="

Caption +="Contact Email";

Caption +=":

Caption +=""+PersonEmail+"";

Caption +="";

Ed

So what is the smallest amount of code that will demonstrate the issue?

Anything dynamic

var userRecord = CRM.FindRecord("users","user_userid ="+CRM.GetContextInfo("company","comp_primaryuserid"));

var userFirstName = ""+userRecord.user_firstname

var userLastName = ""+userRecord.user_lastname

Caption +="Account Manager";

Caption +=":

Caption +=""+userFirstName+ " "+userLastName+"";

Caption +="

Caption +="";

This is code added into a Create Script of a field?

I need to be clear because the first example you gave included

I only have Sage CRM 2018 on my machine but the a Create Script on a field contained in the Company TopContent will redraw as you change context.

Sorry Jeff,

Yes the script goes into the create script.

I am getting the feeling that this is a bug within the CRM version. I removed all the bespoke script and it still returned the wrong company in the CompanyTopContent.

This seems to happen infrequently however after browsing through a few companies it gets more frequent!

Ed

Ed

It may be worth you asking the support team to see whether this is a known issue with Sage CRM 7.3.

Thanks Jeff, Will come back if no bug or they can't replicate.