Hello,

I'm looking for a solution that will help me to provide audit capability of user processing of personal data held in Sage 200 CRM, this is primarily to ensure we can comply with a number of requirements set out in GDPR.

My ideal would be to have an audit log of user activity for the following operations.

• Viewing a record
• Editing a record (and what was changed)
• Deleting a record
• Merge of Record Data using a Template

I can then build reports based upon Team that can be provided to Team Managers for auditing their own function.

I found a very old Tip here in Sage City that looks like it goes some way to achieving what I want but as I'm not a Sage Developer I am unsure if the method linked below would still work.

https://www.sagecity.com/sage-global-solutions/sage-crm/b/sage-crm-hints-tips-and-tricks/posts/who-s-been-looking-at-my-data-recording-access-to-company-and-person-screens

Has anybody on here deployed or developed a solution that is easily to replicate, ideally using built in functionality CRM.

We are currently running 2018 R3 self hosted.

Thanks

SL