Error when click on continue button in Lead screen.

Question

Hi, 
 I searched a lead and selected one from the result. Lead screen appears and then clicked 'Change' to edit and saved successfully. Upon clicking 'Continue' button the page shows an error as follows. The url is http://{server name}/CRM/CustomPages/?T=&SID=81651114933349&F=&J=&Key0=4&Key4=1&Key44=2462&cont=t. But I have not redirected to any custom pages. 
 Version of CRM used is 2019 R1. 
 
 Please help.

Sulfath Shajahan · Accepted Answer

Hi bmalik_1 , Sage CRM 
 This issue has been resolved. This was occurred due to some custom script in the top content of Lead Screen. Changed it and the 'Continue' button works as usual. 
 Thanks for the support team

bmalik_1 · Answer

Hi Sulfath, The fact that it's going to the "CustomPages" directory in your URL suggests that your "Continue" button may have been modified on the "Lead screen" you referenced. 
 Chances are the issue stems from a permissions in either IIS or the IUSR account's ability to access the Sage CRM directory on the application server. ** For the sake of providing a disclaimer, everything that follows should be carried out under the supervision of your IT lead or firm responsible for the security and integrity of your IT systems and applications ** Run the "inetmgr" (Internet Information Services (IIS) Manager) and navigate to your CRM instance's "Authentication" settings. 
 Once open, ensure that "Anonymous Authentication" is enabled. If you right click on that item in the list of authentication methods, you'll get the "Edit" option. Make sure the user that's selected is the impersonated user set up by your IT firm (by default, it's "IUSR"). If that looks good, the next stop is the Application directory where Sage CRM is installed. The default installation path is "C:\Program Files (x86)\Sage\CRM\[instanceName]". Navigate to your instance and you'll see a "WWWRoot" folder. Right click that, and select "Properties" option. The IUSR (or the impersonated user set up by your IT team) should be listed as it is above in my test system. If it doesn't have the option and you have Administrator rights to the Sage CRM server, click the "Edit" button and give "Full control" to the IUSR (or impersonated user defined in IIS). Go back into Sage CRM and test the "Continue" button again in the same order that you received the error. If IIS and the impersonated user are both set up correctly, you should no longer receive the 403 Forbidden error. I hope that helps. Best Regards, Basil Malik

Sage CRM

Error when click on continue button in Lead screen.

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