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Sulfath Shajahan

Admin user is locked out automatically and frequently.

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Hi All,

Recently upgraded a client from Sage CRM 2019 to 2020 R1. After the upgrade installation, 'Admin' user is lockout frequently. If I set the user_AccountLockedOut = NULL in user table I'm able to login and after some time, it will automatically locks out. Currently only the 'Admin' user is facing this issue. No idea what went wrong. 

Any help?

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  • 0

    What type of license is being used?  Do you have a concurrent user and is the System administrator set to use a named license - so should always be able to logon.  What other system log on to Sage CRM - do you have a webservice or integration using the Admin credentials?  The login attempt should show in the logs.  When this occurs what does using eware.dll/sysadmin tell you?

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  • 0

    What type of license is being used?  Do you have a concurrent user and is the System administrator set to use a named license - so should always be able to logon.  What other system log on to Sage CRM - do you have a webservice or integration using the Admin credentials?  The login attempt should show in the logs.  When this occurs what does using eware.dll/sysadmin tell you?

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  • 0 in reply to Sage CRM

    System license type is Named user licensing.

    No integration.

    eware.dll/sysadmin log shows as follows

    eWareBaseObject.Logon,LogonID Admin
    Jul 28 2020 12:41:10.726 7576 16260 5 Will now actually do the login for user Admin
    Jul 28 2020 12:41:11.210 7576 16260 1 Already logged ID: 1295490183
    Jul 28 2020 12:41:11.538 7576 16260 1 Already logged ID: 1342669114
    Jul 28 2020 12:41:56.911 8248 5628 3 eWareBaseObject.Logon,LogonID EscalationService
    Jul 28 2020 12:41:56.926 8248 5628 5 TUserSession.Create finished.
    Jul 28 2020 12:41:57.551 8248 5628 3 CoeWareBase,Time 641
    Jul 28 2020 12:42:12.211 7576 16260 3 CoeWareBase,Time 61484

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