Julian

The general policy for Sage CRM is that patches are only provided where security is concerned or where there is a critical impact on the business. The policy is to fix bugs within the next available release where possible.   

Julian

The general policy for Sage CRM is that patches are only provided where security is concerned or where there is a critical impact on the business. The policy is to fix bugs within the next available release where possible.   

Julian

Testing has 3 broad elements.  Functional change testing - this is where the new features are tested. Then key feature testing.  These first two types of testing are by humans.  Machine testing is used for general regression testing.  Each of the testing mechanisms uses scripts that are considered reasonable because of the changes that have taken place. Another level of testing takes place when a release candidate version of the software is sent to the integration teams to check the integration behaviour and APIs.  Each version we have released since 2018 has had over 30 user defined bugs identified and fixed.  In addition to those we fixed between 60 ad 90 other defects that have been identified internally but have not been reported by partners.  Each of the addressed bugs have to be tested.