"Drop files here to attach them" functionality with Outlook Clients

SOLVED

I'm curious if anyone knows of any standards related to Outlook clients and dragging mail items to CRM using the "Drop files here to attach them" button.

My tests are pretty divided.  Outlook 2013 doesn't work with firefox, yet works with chrome and edge.  Outlook 365 doesn't appear to work at all, the button lights up but upon release nothing happens.  Perhaps there is some sort of standard or security permission they may have run into that blocks the functionality from working?

While desktop dragging works for any browsers.

  • +1
    verified answer

    What version of CRM are you using? Noted in the 2020 R2 release notes is 

    Description
    Drag and drop from Microsoft Outlook to Sage CRM didn't work in Internet Explorer (CRMS-7)

    Status
    By Design, When using Internet Explorer or Firefox, drag an email from Outlook to the desktop first and then drag the email into CRM.